Frequently Asked Questions

Do you have the stock ready to ship?

Yes, we do have the stock! We ship overnight in the North Island NZ, 2 day delivery South Island NZ and 3 day delivery rural NZ.

Delivery to Australia takes 3 – 5 days.

What happens if my diffuser fails?

Your diffuser comes with a 12 month warranty. We ask that you send us a photo or short video in the first instance. If we need to replace it, we may occasionally need to substitute with a similar item if the item you purchased is not presently in stock. Read about our refund & returns policy here.

Are your essential oils & blends pure?

Yes! Our essential oils are 100% pure. We create and bottle the blends locally. On occasion, we create custom blends for customers, and we are always adding to the blend range.

What is the difference between aroma oils and essential oils?

Aroma oils are from natural bases and also contain synthetic notes to build a specific fragrance. Essential oils are 100% pure. Both have therapeutic properties.

What personal information does Baliba Aroma Oils collect and retain about me?

1. Details you provide about products ordered and when you ordered them.
2. Name, e-mail address, and phone number that you provided to us.
3. Billing (and optionally: shipping) address entered on the checkout pages.
4. A note about payment method used by the customer

Can I get a copy of my personal data?

Yes, you can request a copy from us using the contact form on this website, or by phoning 0800779776. You can request any information we hold about you to be corrected or removed from our records.

What payment methods can I use on this website?

Payment can be made on the checkout page and by selecting Bank Deposit, Laybuy, Stripe, or Paypal. For Stripe & Paypal the transaction will be made on their secure servers, and you will be able to pay using Visa, Mastercard, American Express, and other cards noted on their servers.


Does Baliba Aroma Oils retain customers’ credit card information?

No. When you select a payment method that requires a credit card on the website, you are redirected to an authenticated secure third party payment processor such as Paypal or Stripe. At no time are your credit card details stored in the Baliba Aroma Oils database. All data is encrypted using SSL to provide security.

What do the third party services use customer data for?

Using the third party payment gateway allows a third-party payment service to:

Verify the customer’s billing information
Verify if funds are available
Transfer funds from the you to Baliba Aroma Oils Account
Send confirmation of payment back to the Baliba Aroma Oils website..