Returns, Exchanges & Refunds

No worries 30-day return or exchange.

Baliba Aroma Oils stands by the quality of its products and service. Goods are checked prior to despatch to ensure correctness and quality. Please contact us immediately if you feel you have been sent the incorrect item(s) and we will happily resolve this immediately at our cost.

If you feel you have selected the wrong product for your requirements, we are happy to have it returned to us for exchange or refund when it is returned in an unused and resaleable condition within 30 days of your order being received.

Cost for the return of goods for refund or exchange is the responsibility of the purchaser. All care must be taken with packing for return and a tracked courier must be used. If items are lost on the return journey, no responsibility can be taken for replacement or refund.

In the instance that you wish to exchange your item, the courier cost for the second item to be sent will be the responsibility of the purchaser.

If in the event your product is found to be defective or broken on arrival, please contact us by either emailing julie@balibaaromaoils.co.nz or phone +64 223539576 within 7 days of receiving the goods.

We will need a short video to demonstrate the problem in the first instance, as it may be resolvable.

In the event that the item has a defect due to poor quality or poor workmanship, we may choose to repair or replace the item or may offer a refund if the item is returned in the same condition that it was sent.

We will advise you when you contact us, action taken will depend on the nature of the problem, but we will act in all instances in good faith.

Refunds

If a refund is offered, we will ask you for your bank account details, and a refund will usually be available in your bank account within 7 working days, depending on the processing time of the bank and processes followed by credit card intermediaries.