Ultrasonic diffuser technology – how our diffusers work
Ultrasonic diffusers have a tiny reverberation in the base of the water chamber, which effectively breaks down water molecules and oil molecules – releasing a cool vapour into surrounding spaces.
A small fan in the unit enables an even release of the vapour, and intermittent release settings then enable a continuous release over the day (or night) for up to 16 hours in the case of this unit.
Importantly, the vapour results in increased negative ions – enabling a relaxing experience, much like being near a large body of moving water or being surrounded by nature – both also being excellent sources of negative ions.
Negative ions also reduce mould spore and freshen the air – leaving your home fresher, healthier as well as more relaxing.
Water chambers and plastic components from our diffusers are BPA free plastic.
After you have purchased your diffuser, shipping is usually next business day by overnight courier within New Zealand, up to 3 working days for rural NZ and 3 – 5 days in Australia.
Where we can, we ship on the day the order is made on the site, but any purchase after 5pm will be sent the following day. You will receive a Courier tracking number by email – to track your parcel, enter your tracking number in the Courier Post website trace & trace tool. Courier Post is very efficient, but should your parcel not arrive as expected – just contact us to follow up.
Our products are of high quality. Occasionally one fails and if that is the case, we will replace it. In the initial instance, we require a photograph or video of the problem you are experiencing.
Very occasionally, we require the unit to be returned to us and we will meet the cost of that. If you are required to return your unit to us for replacement of a part – we will send you a courier post pre-paid label by email.
All diffusers have instructions on how to use. The warranty assumes that the unit has been used in accordance with these directions!